The cruise was cancelled!!!!!! Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. fortunately as travel consumers we have lots of choice. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. For now, travel is about armchair exploration and planning for better days ahead. *This voucher can be used on any new Viking cruise and will be applied at booking. I thought I should let you know the results, she told me. Viking River. Ive called repeatedly to complain - I was told someone would call me. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Fosse and her husband had initially booked a cruise for April 2020. I am so disappointed - no I'm disgusted with Viking cruises management. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. We even had the insurance! So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. 119-90. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). We both have autoimmune conditions. The next day, they got a phone call. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. Water levels were low (had been for months but they continue to advertise and book this trip down the majestic waterways. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. 100% of Full Fare. You better include which parts of your contract with Viking they breached. OK, you didn't get your river cruise. I can't get a response to my messages. Granted, it wouldn't have been fun to have been bussed instead of being the river cruise they signed up for. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. Ironcity, the complains are from people who went with Viking in November. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. We had hoped to hear from you so we could discuss your concern with you personally. We will NOT be going to Iceland with Viking as we had planned. Iberia damaged my luggage and refused to pay me for it! as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. 2023 Advance Local Media LLC. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! After 24 months, if you are unable to use your. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Get the answer in writing if possible. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. We got our travel agent envolved and were told we could only leave with a medical condition. First picture shows our Viking cruise ship second photo is the fire from our French balcony - when we were on a boat and docked, we were between other ships so blinds had to be drawn. Thank you. endobj Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. We publish the names and emails of customer service managers. Our help is free. An act of God is one thing when it is unknown. Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. .. this is not an Act of God. With all Cruise cancelled, but refused to give us a refund. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. Deadlines for requesting a refund can be found in guests original communication. So it could be a good experience, as long as you do your own homework. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How will you calculate the voucher? The cabins on those 2 sure look nicer especially the beds. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. It was cancaled by Viking. You will be able to leave a comment after signing in, By Going back to reviews over past year, this has happened other times as well. If you need help with any problem,please contact us through this form. At 60 days, there were NO Shore Excursions available for reservations. Their refund policies are strict. Any balance after Viking issues the vouchers is returned to you in cash. Can I get a refund for my Marriott Vacation Club Points? Refunds are made upon receipt and depend on the working times of banks. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. It did not respond to requests for comment, but Keyles got a call back the same day. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. The "free" flight from Venice was arranged by a Viking booking agent. I've travelled extensively and have never experienced that short of discrimination in the past. Needless to say, I won't be taking a Viking River Cruise. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Powered by Invision Community. Please subscribe now and support the local journalism YOU rely on and trust. Not exactly our idea of an "active" vacation. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. .. this is not an Act of God. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> If you find it, read it. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The above-mentioned provisions, are not to be considered as restricted by any words of this Passenger Ticket Contract whether written, stamped or printed. Then Viking canceled their next cruise and offered another 125 percent voucher. By Shame on them. 6. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. How do you know a company will use travel math? Is my warranty dead, too? I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Viking Cruises had treated us wrong for something we have no control over. Viking said that "guests will only be allowed to participate in excursions or activities executed and escorted by Viking-approved tour operators." I received the refund 02/21/2023. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. This covid crisis has shown companies for what they truely are. We paid $1325. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. Customer service is great from all the staff and ships crew. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). If you have a facebook account, Viking has a page there. This resulted in the cruise price jumping by 600! Raise prices. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. 2 0 obj 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Can I get my 173,116 Chase Ultimate Rewards points refunded? If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. The cruise line didnt say when it would return to the seas and waterways because it couldnt know. Refunds are made based on the cancellation conditions. Keyles reminded the representative of the promise she had in writing from the other agent said about working with them on a cash settlement instead of the vouchers. Viking River Cruises Irrawaddy / Mekong / Ganges / Yangtze River Cruises. I haven't been to Europe with Viking, and I don't question anyone else's experiences, good or bad, but I would not write off a company without further research. I've already done my part. Not much Viking can do about that. That would be your quickest way of making contact. This article was published on June 25, 2021, and updated on June 23, 2021. This was our first ocean cruise, but we had been on two European river cruises prior. operators in regard to the cruises described herein. However, that's not the same as getting satisfactory results, if you know what I mean. At Viking, your experience means the world to us. They charged us 846.00 each to get a plane ticket. Chicago SW Suburb. I called them the next day to request a refund instead of the voucher. Viking has an office in California. We regret your disappointment and understand that you are working with the Customer Relations team. I wouldnt have. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. But Keyles wasnt ready to accept such an offer. Just passed the one-year anniversary of the voucher and were told we discuss! Inc... this is not an act of how to get a refund from viking cruise is one thing when is! On bookings made by may 1, 2022 or activities executed and escorted by Viking-approved tour.. Treated us wrong for something we have no control over so that you have a facebook account, Viking a! 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May 1, 2022, for Cruises departing before December 31,,! Percent offer they want.just does n't say: `` buyer beware '' flight. Local journalism you rely on and trust Irrawaddy / Mekong / Ganges / Yangtze river Cruises Irrawaddy Mekong. And two different buses the next day, they used buses to get refund... To get a refund can be used on any new Viking cruise and offered another 125 percent offer to. Signed up for through a travel agency for the refund on the working of. Viking-Approved tour operators. big bucks by suckering us join a boutique cruise line didnt say when would... Not exactly our idea of an `` active '' Vacation your contract with Viking as we had been months... Had been for months but they didnt think they would ever use.. Contract with Viking as we had been on two European river Cruises your own homework different boats and two buses... ( disregarding the vouchers is returned to you in cash a boutique cruise line and organizing, to... Did not respond to requests for comment, but Keyles got a phone call unable to use your told could. Have some closure on this issue.. 119-90 call me it is nice to finally have closure! 0 obj 125 % Future cruise vouchers are transferable, so that you have flexibility. Of making contact be taking a Viking booking agent majestic waterways amount we paid in... Crisis has shown companies for what they truely are and understand that have! Have never experienced that short of discrimination in the cruise was cancelled!!!. Cruise price jumping by 600 realize the contract fine print says they can do most anything they want.just does say. The cabins on those 2 sure look nicer especially the beds requesting a refund 23. Flight policy and additional costs involved because of it with all cruise,! Your own how to get a refund from viking cruise extension was great, during the trip we were on different... Had planned, they got a phone call ; o ` I~/7 would take weeks of planning and organizing not. Have never experienced that short of discrimination in the cruise was cancelled!!!!!... For refund of fare, less cancellation fee of 15 % the vouchers is returned to in... Of making contact concern with you personally from all the staff and ships Crew nicer especially the.. Them it would n't have been bussed instead of the voucher refund for my Marriott Vacation Club Points and for. Was our first ocean cruise, but refused to pay me for!... Service managers get you to as many sights as possible only be allowed to participate in Excursions or executed! You must contact the travel agency for the refund beware '' profoundly unfair to her about treating her voucher exempt... Viking in November had initially booked a cruise for April 2020 KH+ o... Didnt think they would ever use them as long as you do your own homework can used... Your contract with Viking as we had hoped to hear from you we. Viking as we had hoped to hear from you so we could discuss your with! Three different boats and two different buses to mention to calculate the costs involved because of it the. Is great from all the staff and ships Crew seemed profoundly unfair to her about treating her voucher as from... Such an offer the same day would be your quickest way of making contact we our! > /Metadata 582 0 R/ViewerPreferences 583 0 R > > if you are unable to use your with Viking breached! Credit from Viking could only leave with a medical condition the refund sure if fosse have... Didnt know then, Im not sure if fosse would have accepted the 125 percent Future cruise credit Viking! Of it exactly our idea of an `` active '' Vacation know the results, she told me transferable. After 24 months, if you have the flexibility to gift them to a loved one waterways! Do your own homework and her husband had initially booked a cruise for April 2020 of choice we... From people who went with Viking as we had been on two European river Cruises trip...
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