I manually unplugged and it then got stuck in boot for an hour. Let me see if I have another amp and give that a try. If so, besides the basic troubleshooting steps, what else have you done to try and remedy the issue? Definitly liked DTV's equipipment better. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Double-check the main cable in your living room and that its working fine, then try again. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". Unplug it and reboot the device. I so appreciate your time in helping me with this issue. How To Access TV Menu With Xfinity Remote? If youre like me, you probably have a Cox home phone too. You will be taken to another page for registering into Cox, and on that page, click on No Account? This site checks your internet upload and download speeds. My tv is stuck on a Welcome . The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Either Cox TV is having an outage or something is wrong with your account. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. I am having the EXACT same problem!! Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. is your internet working properly? Itll be a single pinhole near the power cord. It will not move past that. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. A subscription to any level of Cox Residential Internet service and Contour is required. qg. The second box activated but had trouble pairing the remote with my sound bar. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. It makes no sense to me. At times, other than resetting your cable box, you can also try to reset your WiFi modem. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. Power cycle the modem and router for 60 seconds, then plug it back in. Mobile Rebooted a couple of more times and it came back, but I think it was a system wide glitch. For support, you can always call1 (800) 234-3993 and its available 24/7. If youre having problems with your home telephone (who uses those anymore) its likely tied to a bigger internet or Cox outage. And while theyre actually pretty good, were seeing a lot of complaints about it or its pods. Is the local Xfinity store nearby? Make sure that all the cables are tightly secured. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. If you happen to have a Roku, you can use the Xfinity Stream app until you get another new box. I swapped the old unit back injust to make sure I did not mix them up. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. When your cable box loses power or is unplugged it also loses its memory of. After successfully downloading and installing the app, either log in with your already existing credentials or sign up for a new account. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. How do I fix this? The Xi6-T showed no error but appeared to be loading a channel. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . How do I contact and speak with someone live? I was told the TV box gets it's signal from the DVR box in order to work. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Contour App Appears Frozen or Buffering Click and hold the Power button located on the front of the set-top box for 10 seconds. So if youre going to call for help use your smartphone or call before you unplug the power. If lights are off or blinking when they usually stay lit something is probably wrong. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. macOS The cable modem is connected to "VoIP Out -6db" and the TVs are connected to ports 4, 2, and 8 (mixed up the ports to see if maybe a port is bad). It's now back to displaying the time but also again stuck in the welcome screen. TypicalComcast. The new box gets past "boot" but displays "1Pst" message". and that is not an option. I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. I agree with @CCAndrew. Thank you for being a valued customer and thank you for using the forums! If I experience unreliable service on any of my 3 services one more time, I'm cancelling Comcast after being with them for over 30 years and going to AT&T. Use the below information to troubleshoot issues related to the Contour app. It has been misbehaving quite a lot for the past several weeks, errors in recordings, channels not available so I assume it really just needs wiped but I hate to lose everything if I don't have to. Tried different ports on the ampstill no joy. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Today my DVR would not display any channels. Using the Contour Settings Menu. Perhaps, AT&T would even help me pay my penalty for cancelling. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. New comments cannot be posted and votes cannot be cast. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. Good luck, and hopefully we helped you fix your home internet, TV or phone. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. They promised me that it would not but my monthly bill is now $5 higher per month. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. He checked the signal, which was OK ( the internet and streaming app worked or). If its going extremely slow, you have a problem. Cox cable box problems can be caused by issues with your TV box or Coxs local network. In the box with each mini are all the cables you need, labeled so its easy to understand. I have the same problem. Read more Using the Cox Contour app It's totally unacceptable that Comcast is not ahead of the game on this issue, but instead putting their customers through absolute agony and frustration to figure out how to get knowledgeable help that is non-existent in their tier 1 support. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. Heres what you need to do to figure out and fix slow Cox internet. Use the left and right buttons in the remote to get to Settings. Ever since weve been hooked on Xfinity TV and the features it provides. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. This time on the clock, the first digit is brighter than the rest. Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Followed by rebooting your cable box in the TV room. In the Contour app, click Settings and open Parental Controls. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. Editorials Open the app. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. MacBook By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. FYI: I must say that ALL Cox Techs either in home, in store or on the phone have ALWAYS been nice & professional. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Resetting will erase all the settings you have saved previously, including your favorite channels and so on. Otherwise, reach out to Cox for help. If everything looks fine, then you have a problem you need to fix yourself or call for help. Again, Internet and phone works great but no TV. If this doesnt fix the phone, youll surely need to call Cox for additional help. Locate the reset button on the back of your gateway device. Register Now!. You might experience slower speeds during peak hours. Thats why we recommend using your own high-end WiFi router. Want to learn how to use the Support Forums? What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. I am in Peoria, IL. It took more phone calls to get any response whatsoever. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Apparently, the box that they initiallyshipped to me was not processed correctlyand somethingwas not setup right with the device profile. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. If all else fails, you canswitch to DirecTV. I have the Flex box connected directly to my router via an Ethernet cable. TV programs that are actively recording will be interrupted. Upon restart, the box was stuck on the "Welcome. This can fix most slowdowns. screen. Beneath MyTV, you can see a list of cable boxes coming under your Cox account. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. The Xi6-T progresses to the "Welcome. I reset and since than it has been stuck on the "welcome. The box reboots to the language screen but does not respond to remote commands. For anyone facing similar problems, I have compiled a quick guide on resetting the Cox cable box. Not sure if I like the idea of having someone come into the house durring this time. You can try restarting it and see if that fixes the issue. Bienvenido. Outages can be caused by bad weather or Cox technicians that are working in your area. And here, we tackle those problems with a simple reset of the cable box. This all happened in the first week after installing my new equipment. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. The audio changes with channel change, but you. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Software Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Has done this since 9am. I'm sure they would be delighted to have a loyal, good paying customer like myself. Voila! At the $$price$$ of cable that I & others pay is uncalled for. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. About two years ago, they came and installed the Comspcope Amp/Splitter and we have not had issues since (outside of the regular outages..lol). Thats one of the first things the phone support tech will ask. Have you found a solution. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. @CCAndrewThank you for the reply. A factory reset might be the right solution in your case. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Does your internet performance feel slower than normal? Technology. Youll find the Zoom option. If your cable signal is choppy or youre missing channels in your programming guide, you can reset your Cox cable boxs connection. Still no Joy. Before you begin any of the main steps, you must have the Cox app. Is it possible that the cable TV signal is down at the street but not the Internet? . In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. It still displayed the "1Pst" error. are other set top boxes working? WiFi is fine. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". If youre dealing with a Cox outage, your best option will be waiting until your service comes back on. Ensure that the remote batteries arent dead. The X1 boxes need a better cleaner signal to the box than the old Motorola does. From My Services, navigate to the MyTV option given under it. Share or Print This Article. Everything looks in spec. However it might be permanent and the phone fails to load correctly until the problem causing it is solved. Cox advised me I could swap it at a store or have a tech come out. 4 more replies xfinitysupport Bot 1 yr. ago Error Code: RDK-03033 Description: Your box is detecting a weak signal. These days, problems come in multiple forms. You might need to schedule a technician to come to check your home. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. Setting up your Cox Contour 2 TV box. Same problem the past month since I've returned to Comcast. To use a Wi-Fi connection, youll need your routers password and network name. Its a lot easier than calling customer support too. Take a speed test to confirm if your speeds are lower than what youre paying for. Nuts. Most of the time you can fix Cox Cable problems on your own, even if thats just the internet or your Cox Contour DVR or Mini box. No surprise, two years later the boxes are once again failing Congrats- I have the same problem but casn't find anyone to complain to- I just get referred to the same old articles that don't apply. Did they ever solve your problem? The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. I work with communications and computer networks and as you know, it happens. The internet is probably going through the voip port of the amp that doesnt need power to work. The answer is simple. Wait for about 60-90 seconds before plugging it back inside. For more information refer to Understanding Data Usage. Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. If the light keeps blinking, it indicates something is probably wrong with your device. Setting up a Cox Contour TV 1, 2, 6, or DVR remote. About four days ago, my X1 DVR box died. So, I have put the CSMAPDU9VP back into service. But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. Stay safe. This should get your device to restart. Read: Best Cable TV Alternatives to Save Money. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. The Contour receivers may not be linking together. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. I was so mad that I just said **** it and went for the upgrade. First, check DownDetector then check your homes speed by usingSpeedtest.net. After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. To get started, please send me a private message with your first and last name (and the name of the account holder) and your house number. Check out our router and modem light guide to better understand your internet equipments flashing lights. A router is a small box that receives the internet connection from your Cox modem and sends that signal wirelessly throughout your house. All the cable and HDMI connections are sound. A TV receiver reset may take up to 15 minutes. Cox Technology Persons tell me all is good with cables connections & signals. I am experiancing the same issue, it started yesterday. Dont forget to check any splitters or the cables going to the TV or Receiver too. To reboot your Cox modem, simply unplug the modems power cable for 10 seconds before plugging it back in. Heres what well focus on: Before you panic and start troubleshooting or calling for help, make sure Cox isnt actually down. Finally, press the Power button to restart your device. Bienvenido. The Internet is working perfectly. Sometimes the internet cable modem and router are an all-in-one device. These are the most common problems youll experience with Cox TV or internet, and how to fix them. Try restarting your Cox cable box and make sure all of your cables are firmly connected to your TV. TV programs that are actively recording will be interrupted. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. This will show any problems with your Cox Mini box. It's equipment related. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Select from the below issues you are experiencing. Those are the only two things you can do yourself. Tap on the TV option at the bottom of the Overview menu. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Contacted Comcast and went through the entire process again. Just use Admin for the username and password for the password to get started. Technology, Apple Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? screen. Make sure you plugged in the cables exactly as described, and you used the coax cable Cox provided in the box. Next, try some of Coxs slow internet troubleshooting tips. However, doing so will restore the default settings on your device, and all saved preferences will be lost. Can you get into your modem and post your modem levels? Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. I could get the Internet working, but not the cable TV. Does it work if you take the dvr to where one of the smaller boxes are? Cookie Notice Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. To troubleshoot most Wi-Fi issues, try restarting your router and moving your computer closer to the router if its possible. After signing in to your account, you can locate the option My Services in there. Your internet provider might be the real issue. House, similar to a bigger internet or Cox outage, your best bet is download... 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The phone support tech will ask can also reset your Cox modem, simply unplug the power or! 1Pst '' message '' fix as the box stuck on the `` welcome took more cox contour box stuck on welcome screen calls get! That covers your entire house, similar to a Mesh WiFi network youre like me, you can the! What youre paying for or gateway for around 10 seconds and connecting again. Coax cable Cox provided in the Contour app, youll surely need to schedule a technician to to! Compiled a quick guide on resetting the Cox cable box loses power or is it...