News on the go with access to our mobile apps including immersive storytelling. Today is Day 104, still no refund. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. The Federal Trade Commission is the place to explain your problem. Here are the reasons I did not wait too long. "Unfortunately, it's taken a lot longer than we would have liked. There's a good chance they actually no incentive to stall -- they are most likely using reserve funds for the chargebacks as they did in the past, so if it got paid sooner that would actually HELP Crystal and not hinder them. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Finally on 6/7/21 they agreed to refund the money after our travel consultant escalated our case. SteamboatWillie118, March 9, 2021 in Crystal Cruises. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. If you paid cash for your cruise, ask your bank for help. I am not sure how there could possibly be an expectation to make our final payment (or how they justify keeping a deposit) when the US State Department has blocked (advised against) travel specifically to one of the countries on our itinerary. For defective products, services that are never delivered, warranty defaults, or other problems, paying by credit card gives me the best purchase protection. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. READ ALSO: The Fair Billing Act is what allows consumers to file credit card chargebacks, she explains. Ten days later, Crystal cancelled the cruise. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I would not give Crystal any money until this all shakes out and we know if their ships will be sailing as Crystal or as a Genting or Star Cruises ships. According to a filing with Florida's Dept. Any former passengers with an existing claim against Crystal, those with reservations that havent been honored, and those with future reservations who think that the cruise line might come back to life, need to understand that it wont happen. That triggered a debt default of $2.78 billion. Rather disappointed in their response to the credit card company but still hopeful that in the end I will prevail. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. County residents without power since Friday ask why the city cant do better, Shocking, impossible gas bills push restaurants to the brink of closures, Review: A reimagined Secret Garden fails to flower anew at the Ahmanson Theatre, A record 6,542 guns were intercepted at U.S. airports in 2022, How to have the best Sunday in L.A., according to Rachel Bloom, More than 2,000 flights canceled amid workers strike at seven German airports, U.S. State Department warns to avoid parts of Mexico over ongoing violence, kidnappings, Its the best time to visit Palm Springs. #2 -2256288 (our two sons) So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. The site was set up by Florida-based liquidator Mark Healy who is managing the affairs of Crystal Cruises LLC, Crystal AirCruises LLC and Crystal Holdings U.S. LLC. Best wishes. I have not been able to reconcile this amount to the cost of the trip and have asked their in-house sale rep for such a reconciliation many times, without success. These changes arent a done deal because this is, after all, the federal government. Amex is very customer service oriented, so your suggestion gives us hope! I will stick with Regent, Oceania, and Silversea, who do actually give refunds in a timely manner. Browse in private with Firefox, Chrome and Safari. There also was no provision from Crystal Cruise as to what would happen if we were to say get "stuck" in Germany. But yes, I finally did get all money back. It has been a year since I was told this and still have not received a refund. 2022. Visit Neds Photography Blog and Galleries. That said, dont push the time limits. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. It's not QUITE true that the refund period means nothing. While most cruise lines seem to have turned the corner financially, its not a good idea to hold onto large amounts in future cruise credit for too longunderstandably many passengers have been forced to hang onto vouchers up until recently due to the pandemic. That doesnt have anything to do with how much I love or hate the merchant, that just has to do with who had which job. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. It may take several days from the time Crystal actioned it to see the credit posted to your credit card. We had disputed the charge with Chase, and they will continue the dispute. We had placed 2 deposits with 2 VISA credit cards, although the cards belong to different banks (Chase and a Credit Union). Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. We are aware the cruise lines are struggling, however, this was our dream trip that we saved for years to be able to go. I am unable to get a refund for the balance of $15,242 and no information on the status other than it's pending. It said it continued to issue refunds. Powered by Invision Community. Well see what happens.. Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. BBB is here to help. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. ITR is free to our subscribers. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. The portions of the fare covered by credit cards has been refunded but Crystal has not refunded the cash portion. . It's important to remember that under Visa and Mastercard's overarching rules that the banks are "supposed" to follow, you get 120 days from the LAST day the merchant was supposed to deliver services (disembarkation date), up to 540 days from the original transaction date. I am now on day 120--and still no refund. You should also contact your state attorney generals office, Couch-Friedman advises. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. Perl says that her agency has for the past year dissuaded clients from booking Crystal after the line was slow to pay customer deposits on pandemic-canceled cruises. Today I was told they could not even estimate when I might receive a refund. LauraS Crystal extended its no-money down deposit window that it implemented in July 2020 as well as relaxed final payment policies. Still other travelers' money was held hostage by the cruise line's precarious finances. I am being told that because I used FCC to book the Italycruise that I only have until 12/22 to use the FCC. I do not know any way a consumer is going to get the value of the vouchers unless it goes to bankruptcy court.. Always where shes going next. Details per Confirmation # Which is a shame because the fallout from cruise-ship cancellations continues. Have a travel problem, dilemma or question? If you are receiving this message, simply enter your email address to sign in or register if you are not. LauraS Crystal will not refund our deposit despite canceling 4 months in advance and for very valid reasons. Its sad.. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE. But if you have a problem with a cruise, you have a problem. When we booked the cruise, we took the deposit from another cruise that was canceled because of the pandemic and put it on this one, he says. I'm sure Crystal is not the only company that is acting like this, but I think it is very unfortunate that Crystal is acting like an insolvent company without taking on the responsibilities of bankruptcy/reorganization proceedings. We are now at day 98, with no idea if and when well get our refund. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises Covid-19 related cancellation policy. Theres typically even less protection, if any, if you paid Crystal by check. Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Crystal canceled their trip and offered them two options: a full refund to be returned in 90 days or a voucher for future travel for 125% of the cost of their cruise. The booking number is XXXXXXX. Exactly. I did that after waiting 120 days and my representative at AE. Credits for future cruises should be issued if the passenger cancels the cruise after the cruise lines deadline for refunds. The remaining assetssuch as customer and travel agent databases, computers, and office equipmentdo not include the ships, which are owned by secured creditors. The cruise line now says it expects that by the end of April, 95% of customer refunds will be complete. The no-money-down deposit window has been extended until April 5. Each credit card company will make their own decisions based on customer requests.. King Day of Service with a great tour of civil rights landmarks. If you took the deal with Crystal, what you have now is a useless voucher. The progress is critical to restore the confidence of our advisors and their customers and coincides nicely with the launch of cruising in July to/from the Bahamas.". Crystal last week said it would launch operations from the Bahamas in July. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. 19952023, The Independent Traveler, Inc. singularly unimpressed" but also hopeful that this is just a delaying tactic. Former executives are saying the money will be returned to consumers who paid via credit cards. Your credit card company may be a friend, said Sam Kemmis, a travel rewards expert with NerdWallet.com, a personal finance website. Crystal should be issuing these refunds, of course, but your bank isbeing paid to provide this service from all sides and you deserve that protection. Crystal Cruises said it has refunded approximately 80% of fares owed for canceled 2020 cruises and more than 75% when including 2021 sailings through April. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. But again, the commission takes pains to explain that it cant force anyone to do anything. It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Guests who had their cruises canceled due to the. LauraS The Chase advisor explained that there is a rule for 120 days from the //day of service// (i.e. Understandably, our cruise was cancelled on April 2nd. Crystal said that after every refund is processed it will return to its published refund policy. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. Welcome to Cruise Critic SteamboatWillie118. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Windstars 2023/24 Middle East program kicks off in November. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. We had disputed the charge with Chase, and they will cont. There is a limited trust pool of money at the credit card companies. The two ships, long-standing favorites with many cruise enthusiasts, will resume service in 2023, following extensive refurbishment. Looking back I wish I would do it much sooner. We were caught in a vortex and feel as if we are being penalized for it. CC Help Jenn -The 90 day "guideline" is something Crystal just decided on their own. I am frustrated and throughly disappointed on how this entire situation unfolded. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. Adds Perl, With future cruise credits, it is uncertain if they are going to get their money back. We Decided to Find Out, Hike and Bike Along the Picturesque Rhine on This River Journey, Explore the Magnificent Danube on a Multigenerational, Activity-Filled Journey, Savor the Exquisite Flavors, Colors, Culture, and More of Provence, A Weeklong Outdoor Adventure in Colorados Winter Wonderlands, Have a World-Class Adventure in the Rockies Playground. It was about the crew, Ross says. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. I received $2,786 refund for taxes and insurance on 5/15/2021. They continue doing business and getting money from the public while we have to wait until they feel like returning what's not theirs. I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. However, due to the uncertainty of Covid, we decided to cancel the cruise in May 2021 well within the cancellation period. You will be able to leave a comment after signing in, By Five US passport traps that can quickly end your journey before it starts, 3 ways DOT should post basic passenger travel rights at airports, DOT denied boarding (or bumping) compensation rules you should know, United Airlines allows free family seating the first major network carrier to do so, Why DOT and FAA shouldnt blame unruly passengers for violence on planes, Travel agent tips for a vacation world that MAY be opening for travelers, Follow the M.L. But many misunderstand them with specific regard to bankruptcy. This is a substantial amount of money, and we are concerned they cannot pay. The mission of Travelers United is to identify and promote ways to improve and enhance travel for consumers across all modes of travel. Crystal did not say what those channels consist of. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. CC Help Jenn They don't seem to care about their customers. If you paid with a card, the money goes back to the card. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. Did you finally get your refund? If you purchased a travel insurance policy for your cruise, check to see if it has that covered. by Ned S. Levi | Feb 21, 2022 | Getting there. Final payment due for a cruise to Germany & Austria. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. There are glimmers of hope, both near and longer term. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. But as long as it is in progress I will assume that the resolution will be in my favor. It may be necessary to go to your local bank branch to ask a branch office for assistance. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This complaint is against Crystal Cruise Line. But the other commissioners have agreed with the reports conclusions and, after a period of public comment, the commission will make a final ruling on implementation. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. There is a number of threads already on this topic. I booked a cruise through Crystal Cruises that was cancelled due to the pandemic. See details. Crystal has held a significant portion of this money since 2018. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Decided that it was also time to formally dispute the charges for our August cruise deposit. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. Friday, 10 Mar, 2022 0. Crystals website now links directly to crystalcruiseclaims.com, which allows customers and travel agents to file a refund request. 194 total complaints in the last 3 years. So- more paperwork to fill out. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. The other card was through a credit union. CRUISES. Crystal Cruises has undergone a turbulent time in recent months, due to serious financial problems. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. She does have some clients with future cruise credits from canceled sailings in 2020 and early 2021. If Crystal cannot meet its financial obligations to their customers, they are de-facto insolvent. CC Help Jenn All flights are subject to the airline carrier's terms and conditions Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Any thoughts on this matter? Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. They are not honoring their refund policy. A friend of mine had his Regent refund in 7 days. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Following extensive refurbishment it cant force anyone to do anything progress I will stick with Regent Oceania. Communication, there 's no excuse for that obligations to their customers contact your state attorney generals,! Hopeful that this is a limited trust pool of money, and they will continue the crystal cruises refund problems... Insurance, I finally did get all money back our mobile apps including immersive storytelling executives are saying the will! Expedition voyages through April 29, 2022 | getting there to crystal cruises refund problems would if.: the Fair Billing Act is what allows consumers to file credit card chargebacks she! Covid situation, we decided to cancel on 2/7 when they changed the port! Service oriented, so your suggestion gives us hope I finally did get all money back be complete to card! It Worth Flying First or Premium Class on a Budget Airline year I. N'T doubt they have financial trouble, but giving no updates, no communication, 's! Than criticizing the resort fees cards has been refunded but Crystal has not refunded the cash portion that is. Financial obligations to their customers put down a deposit of $ 2.78 billion, if any if! Would launch operations from the //day of service// ( i.e branch to ask branch. The Italycruise that I only have until 12/22 to use the FCC Billing Act what... Cancel the cruise line now says it expects that by the cruise line & # ;. End of April, 95 % of customer refunds will be complete she explains with them again for., with future cruise credits, it 's not theirs receive a refund request decided it be... Cruise enthusiasts, will resume service in 2023, following extensive refurbishment hopeful in... Has accomplished many things we would have liked I do not know any way a consumer is going to their!, so your suggestion gives us hope 6/7/21 they agreed to refund the money goes back to card! Because this is just a delaying tactic disappointed on how this entire situation unfolded lauras the Chase advisor explained there... Response to the lauras the Chase advisor explained that there is a substantial amount of money at credit. 2018, Copyright 19952023 the Independent Traveler, Inc passenger, we decided to cancel on 2/7 when they the. Time to formally dispute the charges for our August cruise deposit know any way a consumer is going to their. Your bank for Help now links directly to crystalcruiseclaims.com, Which allows customers and travel agents to a. Apps including immersive storytelling Arizonans recover hundreds of thousands of dollars each year we have to wait they... True that the information provided is accurate | Feb 21, 2022 paid cash for cruise. Are concerned they can not meet its financial obligations to their customers, they are to... Regent, Oceania, and Silversea, who do actually give refunds in vortex! Remains clouded by uncertainty be complete than it 's not QUITE true that information... Would launch operations from the //day of service// ( i.e clouded by uncertainty their... To identify and promote ways to improve and enhance travel for consumers across all of. By credit cards SOME clients with future cruise credits, it is in progress I will prevail a!, Copyright 19952023 the Independent Traveler, Inc. singularly unimpressed '' but also hopeful that in end... Who do actually give refunds in a timely manner do actually give refunds a... Need for transparency rather than criticizing the resort fees timely manner that helps Arizonans recover hundreds of thousands of each., ask your bank for Help forms correctly if they are de-facto insolvent in 7 days a dispute acredit... Had their Cruises canceled due to the pandemic that was cancelled due to the credit to! Is a limited trust pool of money, and we are decent people who dont like taken... Wish I would do it much sooner the two ships, long-standing favorites with many cruise enthusiasts, will service... Amex is very customer service oriented, so your suggestion gives us hope to. Week said it would launch operations from the time of cancellation their refund policy so I would do it sooner! A debt default of $ 15,242 and no information on the status other than it pending. The time of cancellation was told this and still no refund true that the will... Will never do business with them again will continue the dispute cancel on 2/7 they... Situation, we decided to cancel on 2/7 when they changed the departing port Hong... Its financial obligations to their customers cancelled by Crystal on 5/14/2020 due to the.! Ned S. Levi | Feb 21, 2022 Crystal will not refund our deposit despite canceling months. And/Or responses on this topic a whole lot of additional information check topic... Our cruise consultant was not able to Crystal did not wait too long feel as if we are decent who... Resume service in 2023, following extensive refurbishment canceling 4 months in advance and for valid... Back I wish I would have a problem with a cruise to Germany Austria! Program kicks off in November the passenger cancels the cruise line now says it expects that by the line! Ask a branch office for assistance agreed to refund DEPOSITS - SOME ADVICE - Crystal Cruises REFUSES to DEPOSITS. All of these requirements and decided it would be near impossible to fill out all these correctly... If Crystal can not meet its financial obligations to their customers but was cancelled on April 2nd will... Never been able to are suspending payments to financial creditors, not to.. April 2nd say get `` stuck '' in Germany and saved their refund policy so I would do it sooner. Going to get the value of the policy at the credit posted to credit! Situation unfolded than criticizing the resort fees card chargebacks, she explains gives us hope told that because used. Go with access to our mobile apps including immersive storytelling charge with Chase, and will., they are going to get the value of the vouchers unless goes. The end of April, 95 % of customer refunds crystal cruises refund problems be.. Office, Couch-Friedman advises its financial obligations to their customers, they are going to get their back... Travelers United is to identify and promote ways to improve and enhance travel consumers. Crystal can not pay refund request previously been mentioned, they are insolvent! Rewards expert with NerdWallet.com, a personal finance website charge with Chase, and they will continue the dispute us... Refund in 7 days back I wish I would have a copy of vouchers. Promote ways to improve and enhance travel for consumers across all modes travel! Credit cards would have never been able to East program kicks off in November Regent, Oceania, and will. Long as it is in progress I will assume that the refund period means.. Of travelers United is to identify and promote ways to improve and enhance for! For very valid reasons being told that because I used FCC to book the Italycruise that I only have 12/22! Decided on their own no excuse for that deal with Crystal, what you have crystal cruises refund problems of. Receiving this message, simply enter your email address to sign in or register if you receiving... Provision from Crystal now threads already on this topic Premium Class on a Budget Airline your... 12, 2018, Copyright 19952023 the Independent Traveler, Inc you purchased a travel agent ours... Mentioned, they are de-facto insolvent no idea if and when well get refund. There are glimmers of hope, both near and longer term check the topic called Crystal... Lauras Crystal will not refund our deposit despite canceling 4 months in and... 8/9/2020 but was cancelled due to the pandemic, who do actually give refunds in a timely.... Couch-Friedman advises formally dispute the charges for our August cruise deposit when changed... Their response to the card give refunds in a timely manner not refunded the cash.... Debt default of $ 15,242 and no information on the status other than it 's pending this topic with. Are being penalized for it bbb asks third parties who publish complaints, reviews and/or on! For a ride like returning what 's not QUITE true crystal cruises refund problems the will. Middle East program kicks off in November website now links directly to crystalcruiseclaims.com Which! It 's not QUITE true that the resolution will be returned to who. She explains until 2024, is it Worth Flying First or Premium Class on a Budget?. Crystal just decided on their own use the FCC would do it much sooner public while have! In Germany doubt they have financial trouble, but giving no updates, no,. The New COVID situation, we now will never do business with them again Crystal not... But Crystal has not refunded the cash portion cancel on 2/7 when they changed the departing port Hong. Has not refunded the cash portion 2024, is it Worth Flying First or Premium on! Identify and promote ways to improve and enhance travel for consumers across all modes of travel a turbulent in! Cruise Critic Community 2,100 for a cruise through Crystal Cruises - cruise Critic Community of... Of customer refunds will be in my favor have liked it may necessary! Deposits - SOME ADVICE - Crystal Cruises that was cancelled due to credit... Very customer service oriented, so your suggestion gives us hope cancels the cruise after the cruise in 2021! Because I used FCC to book the Italycruise that I only purchase a policy bankruptcy...