Our cracks are big and getting bigger. I was having my kitchen remodeled and selected Silestone for my counter. The wall cladding technique will provide visual trick of creating difference without having to shop or buy another surface or material for the kitchen backsplash. Scratch Resistance. There are many manufacturers of Silestone. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. I was happy with the pattern. Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks. Silestone does not emit radon gas as granite and other stone surfaces do. The competitive store was slightly more but had an additional 15% off making the choices somewhat comparable. New, modern, and contemporary are the best types of kitchens to use Silestone. Read full review of Silestone and 1 comment, overcharging and dishonest business practice, Read full review of Silestone and 5 comments, Read full review of Silestone and 3 comments, Read full review of Silestone and 2 comments, Read full review of Silestone and 48 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Were you successful in getting them to admit fault? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I decide to extend the bar. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. The material is good but the install is key--if the install is screwed up or done with CSI s who are not really certified at least in the workmanship area (maybe mentally) and are not evaluated periodically on their installs, then you the customer take the risk. Mudrooms often get wet and are used continuously by the homes inhabitants when entering and exiting the home. I met with the Clearstone rep in Dallas and his sample stone looks fine. An ogee edge is a conclave arch that transitions into a cortex arch. Heres a good article from a designer who used Suede Lagoon and loved it. Quartz countertop colors are fully customizable in terms of color tone, style, and finishes. The original kitchen had concrete counters custom made by the previous owner but there was an unseen drip that eventually led to mold so we tore it out and replaced it all. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. This looks exactly like our issues. Matte finishes have pits (that is the texture you see) that hold onto all the oil and dirt. cracks and chips. Visit the section.. What is Silestone How do I know if my Silestone is original? In areas of hard water, deposits shaped like the bottoms of dishes may appear on the work surface. 5 Reasons Why Toronto Is the Perfect Place to Start with Green Wall Design. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. Non-porous surface. Consumers are mostly dissatisfied. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft Some people opine that the feel of the Silestone is less grand and opulent than granite or marble, but again, this is a stylistic concern sprinkled with functionality. Thats why its so important to do your research and know the pros and cons of all your options. They know I'm out about $800. They directed me to Mr. Oehmsen who company is not helping any of these people (probably directed by Silestone corporate) even though he told me there was an agreement to have the injured parties charged for 60% of the value of the Silestone. Tests for scratching, heating, cooling, staining, etching or chipping Cracking: This looks exactly like our issues. For the first 2 years it was the greatest, however I accidentally left a bag of groceries on the counter that contained some frozen corn and later went to put the food away and noticed that the bag was wet and it had leaked on the countertop. We called them and they came out to our home to measure and give us a price on countertops. You can purchase slabs from big-box retailers. [protected]@aol.com. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. . Bacteria and germs can't lodge on a non-porous surface, making Silestone countertops ideal for kitchens and bathrooms. Highly hygienic. Expect quotes in the $100-$175 per square foot range. No cooking, no prepping, no washing of any items, nothing happens use-wise in this area of the kitchen and there is a visible crack. High impact resistance Highly resistant to daily impacts. Answer is chips and cracks are not covered by our 25 YEAR warranty. Still, the company was not truthful about its product and warranty. If gentle commercial cleaners dont remove the hard water stain, scrubbing with full-strength vinegar and a soft cloth should break down the deposits. You also should avoid scouring powders as you can dull the polished surface with abrasive cleaners. No problem, just let me know when and I would be there. The formats or sizes available depend on the Silestone treatment. on it and left overnight. Sounds like the company learned alot from the banking industry. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Among the choices a homeowner or designer can make are as follows. This means if you place hot pans and pots on them, they will get damaged by heat. Our territory does not extend out as far as your location, since we are located in Atlanta, however if you wish I can refer you to bonified financially sound Certified Silestone company that is located near you. Quartz is a man-made product that has a completely non-porous surface. The difference is personal in nature and in line with personal aesthetic. As of this date Mr. Smith has taken care of and completed (4) four jobs that I am aware of. The suede doesn't show fingerprints at all. Not only does this take time and work but its an added expense. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. Kitchen sinks can be made of Silestone material in the same color, style and texture as the countertop. The tips above can help you decide if Silestone the best countertop for your home. How to Get Super Glue off a Quartz Countertop, How to Restore a Dulling Granite Countertop, Copyright 2023 Leaf Group Ltd. / Leaf Group Lifestyle, All Rights Reserved. EASY FIX--find out who the manufacturer was for my Silestone. The suede doesn't show fingerprints at all. We had a local builder (Gran Canaria) quote numerous works to our home on the island. . In fact, it requires added support in your cabinets to hold it up. The only way to know the exact way your stone countertop will look is to pick out the exact slab from a stone yard. If you want a thorough cleaning, use spray cleaners such as Fantastik and Lysol. This is false advertising. I cant find any guidance on their website for the sealers, for the matte. Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. Your email address will not be published. on 3/4/2016. CLARIFICATION: This is almost funny. Features. And really unknowledgeable field reps. I had no idea that this company had supported Mr. Smith credit line for the Silestone. I'm sorry that Stone Systems was defrauded but frankly their lack of oversight led to this problem and of course, just like the bailouts, the customer has to foot the bill. I had a good experience with Silestone when I lived in TX. Some people report cloudy blotches on their quartz countertop after many months of use. Mano a Mano Combat: Quartz Versus Granite Countertops. Hmmwouldn't you think that the CSI means they are certified by Silestone. While they appear tough, they easily crack when you place a lot of weight on them. Polished It's the original Silestone polished quartz surface. Feel free to contact. Is it holding up okay ? And if there is a problem, Home Depot will fix it. I am looking to sue them either in small claims court or gather enough folks to start a class action suit. The counter was installed in May, 2021. I guess they should know ? We have never received any monies from Mr. Evatt to our firm, nor do we show we ever fabricated Mr. Evatt's previous Silestone work. The cabinet salesperson contacted their local Silestone installer to call me so they could measure and cut the stone, they never called me even after several phone calls from the cabinet store. It's hideous It is composed of 94% quartz. No need to wipe or scrub hard. Silestone and other engineered granite surfaces are easily damaged by heat, so the use of trivets and pads under hot surfaces is necessary to maintain the surface. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. Theyre a major factor in your homes appearance but they also need to give you a workspace to prepare food, help the kids with homework, and more. Here are 4 of the common Silestone problems you should know before installing the countertops: They can be damaged by heat. Click here to get notifications about new complaints of Silestone. It is easy to clean and has high scratch, stain, and heat resistance. I've only fabricated this product so far for show rooms and home shows. They are claiming improper care or as a result of thermal shock. And for Silestone it's "Suede." If you overlooked food on the surfaces and it hardened there and formed a stain, try removing it using spray cleaners such as Windex and Lysol. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Before its time to install your Silestone countertops, a specialist needs to inspect your cabinets. Take care and good luck Mr. Oehmsen. Appreciate any feedback. I emailed lowes kitchen design department first 11/27/2017 to report the problem, they emailed silestone (cosentino) which in turn issued a warranty claim number. I've also received some support from a countertop installer in Madison, AL who told me the installer just didn't know what he was doing and he would testify to the bad install..guess CSI doesn't mean much to Silestone. I am just beginning to research all this stuff ! The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. The second one is that a contract exists between Mr. Evatt and Alabama Custom Countertops to supply the materials and complete the job. In many countertops, the material is porous enough to let bacteria get in and grow. Two years later there was an issue We were told by Kitchenette, exclusive Thai kitchen maker, that Silestone was the ultimate surface for top kitchens, incl. Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. No one came out and inspected the crack. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Silestone countertops work best in contemporary kitchens or open floor plan homes. Issues and problems experienced with Silestone Silestone employs extensive tests before distributing any of its manufactured surface into the markets. Trends and popular colors can be added throughout the year and are not dependent on what is produced by the earth when granite and marble stone is quarried. Silestone is a man-made material for countertops. As great as Silestones benefits sound, they arent the whole story. How can I clean my Silestone? I guess I was a Silestone customerdon't really know for sure anymore. I remodeled my kitchen and installed Silestone ET. The Senguard seal failed. Remove the stains by scrubbing them with full-strength vinegar and a soft cloth. It has grown since. Personnaliser mon exprience l'aide de cookies, Landscape Architects & Landscape Designers, Outdoor Lighting & Audio/Visual Specialists, Polished Quartz vs. Pros and Cons of Using Silestone for the Job, Granite Countertop Care and Maintenance, The Advantages and How to Maintain, A 8-Step Guide to Perfectly Remodelling Your Kitchen Like a Professional, Comparative Study Between Granite Worktops and Concrete Worktops, Things to be Known Before Starting to Use Granite Kitchen Worktops, Pros and Cons of Top Kitchen Worktop Materials, Importance of Hiring Eaves Repair and Eave Sheet Replacement Services, Debunking the Most Common Plumbing Myths That Exist Today, Advantages of Hiring a Demolish and Build Home Builder, Why a Shed is the Perfect Storage Solution for Your Home, 5 Reasons Why You Should Hire Professional Cleaners for Your Rugs. He was already on credit hold since he owed us over 100k. Daily use and wear will not scratch Silestone. It features a soft, matte texture that is created by gently brushing the quartz with diamond-tipped brushes. I look forward to your prompt reply. As you have seen, while Silestone has its weaknesses, there are several ways you can go around them. Rating Distribution Pros: Beauty of the product, That i was told i would never have to worry about it, Beautiful. It was gorgeous & felt. All 3 of these companies knowingly sold / installed an inferior countertop which came with a useless 20-year warranty. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. If you need to increase the shine, apply gentle furniture polishes. Guess thats changed with the bad economic times. Suede. . No space is too small or too big. The day before the final install, they came in and double checked the cut plywood from the templates into the cabinets and made minor adjustments. If can melt if you place hot items on it without a protective heat pad beneath. . This co. has setup a system with so many middle men that know one knows whats going on. As she leans against the counter while working in the kitchen, the edge We found Acc Surface online. For screen reader problems with this website, please call 1-800-430-3376 or text 38698 (standard . Of course, the CSI I hired lied about that issue as well since he told me numerous times "he would make things right"guess never trust a flim flam man or Silestone. The problem is that the standard edge that came with the countertops is abrasive enough that it is actually putting holes in all of my wife's tops. Avoid placing hot items on it. He first said that 1. his mother was ill, 2. his truck was not working, 3. These tests include- 1. Silestone countertops are vulnerable to having visible seams. It's made by binding small pieces of quartz together in a hard resin. The basic edge is square with a slightly eased top edge. I would request that this individual indicate where he is located in the country and I will attempt to resolve any difficulties he may have had. One option some homeowners forget to consider is Silestone. I contacted Lowes's they sent out an inspector who says this is the 2nd one in 1 week that he was called to and wondered if it was manufacture defect. Mr. Smith utilized several facilities to obtain materials. Scratch Resistant. I am in the process of filling a class action against Consentino because we spent several thousand dollars for these counter tops. I know that Adams Homes won't use Silestone..had a discussion with my builder here in AL. An important factor in choosing your countertop is the size of the slab your material of choice has. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. What To Know Before Adding On To A House. With Silestone, though, that is unlikely. The available quartz countertop styles are plain, veined, fine grain, or coarse grain. It was very unique from the other products I'm pretty certain it's what your looking for. I agree that you were understanding but your hands are tied with your legal counsel. They would probably do ok on vertical surfaces which see less dirt action. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. As a result, Silestone comes in many colors, patterns, and arrangements. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. If you have a silestone fabricator in your area they should offer Dekton this is a new product that has a texture and is extremely durable. Check out their online showroom for inspiration, ideas, and access to a free design tool that allows you to create a three dimensional model of the kitchen you are remodeling or building. No matter your color preference there is an extensive and growing color library available for perusal during the kitchen design process. We were never given any warranty information on the product. The texture of this product was Matt finish but still glazed over enough have ease of maintenance. Unfortunately I do not know any further information about Mr. Smith. The suede white color goes nicer with our white cabinets, you don't have glare from the sun like you do with polished, and it is easier to keep looking clean b/c it doesn't show smudges or fingerprints. Oftentimes, if the problem is not covered in the product warranty, the homeowner must replace the entire slab to repair it. Sangeetha Panugonda how is your Suede finish held up? We have had granite for 30 years - no cracks, no chips no stains. 111K views 3 years ago In this video, we share a few pictures of our Silestone Calacatta Gold fabrication and installation. To prevent the surfaces from fading due to exposure to a lot of direct sunlight, always close the curtains or windows in the direction facing the sun. So it is not even old. I just saw a sample kitchen using the suede finish in Lagoon. Just hope Silestone will learn a valuable lesson. Prefab. Thanks, commercial kitchens. They sent their rep in with various cleaners and still nothing was remedied. Silestone Countertop Installation Pricing. I would like a bonded CSI company. The matte was ingrained with smudges and dirt. If you allow food and other materials to sit on the countertops for a long time, they are bound to develop stains. When that happens, its rare to be able to repair the countertop well. http://www.vanessafrancis.com/2014/11/silestone-quartz-counter/. Is there a difference between polished and suede finishes in terms of staining and ease of cleaning? Silestone also is proven to be a cleaner and safer countertop. This characteristic prevents water and liquids from absorbing and leaving a stain. Silestone surfaces therefore provide extra hygiene. Unlike other countertop materials such as granite countertops that you can repair when they get damaged, its not the case with Silestone. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. A drop test- to examine the effects of a heavy impact 2. A bull nose edge is completely finished round. So its now October 08. To avoid the enormous cost of countertop replacement Durham NC, use a ladder when reaching out to items on the top shelf. Kitchen plans or other design features may have to change as well to accommodate color and size of remnant countertops. Silestone Overview Silestone has 1.3 star rating based on 5 customer reviews and ranks 96 of 386 among companies in Building Products category. etc. 3. Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. A high traffic area kitchen is not the same as a showcase kitchen that is used once a week or for special occasions. Im installing suede for the first time for a client and would love to get feedback. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. The polished seems to accentuate the tab bit of yellow in the quartz and give the white counter a yellow/beige tinge. 2. What I can't believe is how bad customer service from Silestone has become. She's loved it for years and it looked great. Silestone is one of the hardest natural minerals, which makes it resistant to scratching, staining and impact. Silestone, on the other hand, is not porous. To maintain great looking surfaces, place trivets and pads under the hot pots and pans. Ricky Smith, who owns an install company called Alabama Custom Countertops, did a manual measure which resulted in errors in the install. Ready to join the 100,000+ homeowners matched with pros? Silestone vs. granite cost is similar. In a show room, there were samples of the same 'color' Silestone quartz in both finishes. That solid surface doesnt just keep out bacteria but stains as well. Silestone is a manufactured material made from natural quartz crystals that is used to make countertops, sinks, floors, shower trays, and wall cladding for bathroom and kitchen remodeling. This was according to Mr. Oehmsen the second time this CSI defrauded his company. He has several options both in the civil and criminal arena, though I hesitate to give him legal advice. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. The kitchen is the heart of the home, particularly in modern open floor plan kitchens that connectinto the family room. You're not understanding that matte means less polished, thus more microscopic surface area that equals the texture that our eyes see as matte. The polished texture is the classic finish with intense color, clarity, and shine. Gentle furniture polishes may be applied to increase the shine if desired, but be sure they do not contain the harsh chemicals that will damage the surface. Unfortunately our website pops up on search engines, usually on the first page, so we receive correspondence relating to companies other than ours that sell Silestone. How Can You Save On Energy Bills In 2023? All roads lead to Rome and same local person at the end says NOOOOOOOOOOO. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. Silestone is more difficult to repair. How Do You Read A Persian Rug To Tell Its Authentic? Stone Systems of Houston installed the countertops in four weeks. Advantages and Disadvantages. Harsh chemicals such as Drano, Liquid Plumber, oven cleaner and floor strippers should also be avoided. Required fields are marked *. I'd get them again in a second. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. We ordered the countertops from the Home Depot on April 13, 2013. If this is a concern for the homeowner, inquire about radon gas emissions with Silestone distributor or any other substance you are concerned about. Some examples include hot pots and pans from the stove and hot hair styling tools from the bathroom. You're asking for trouble. When the stone develops a large crack or scratch, you have no way other than to replace the entire slab. I hope I hear from Mr. As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. As far as countertops go, its one of the more expensive options. To repair it or replace it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If your company did not do it, which one did? I don't understand why a customer has to fight to get their product what a way to run a business. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. Wall cladding with Silestone is not limited to bathrooms and kitchens. Purchased 110 sq ft Silestone Yukon Leather countertops (over $7, 000 in May 09) that cracked inside a slab and chipped within 3 mos of installation. The wall is perfectly square and flat--they used too much glue and didn't hold the Silestone long enough to sit. Thanks :). Also the backsplash was not installed propertly since it is warping at the wall. email me if interested please if interested. Aesthetically, both granite and quartz are nice to look out. Consult your Silestone distributor for specific warranty information related to your product. Keep in mind that in addition to the kitchen countertops around the kitchen cabinets, many kitchens now have islands and a butlers pantry, all with matching countertop surfaces. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Or give my money back. I guess the ACCT business card and the CSI logo doesn't mean Silestone, but Sleastone. If food has been allowed to dry and harden on the surface of the counter top, the application of spray cleaners like Lysol, Windex, 409 or Fantasik is recommended by the Silestone manufacturers. It's rougher and grabs everthing dirt and oil. You might think solid stone countertops are heavy, but Silestone is more extreme. Avoid harsh chemicals such as liquid plumber, Drano, and oven cleaners as they are known to break the resin bond holding the countertop together. 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