If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition. Urgh. We apologize to hear that there is a problem with your order. it may take up to 3-5 business days for us to inspect and process your RMA. Yami was my preferred online retailer for Asian goods until this week. Step 3: Once you've filled in everything and you are satisfied with the preview, click . Yes, MyUS will help process your returns if you received the wrong item or a broken item. it is not eligible for return. Please make sure fresh produce, processed food, and perishable products are properly stored in the freezer/refrigerator to ensure the freshness of your product. Dried and Candied Fruit, Vegetarian Jerky, Tofu Products, Mixed Congee, Boiled Egg, Dishes, Cereal Instant Rice, Cooked Rice, Instant Rice, Rice Porridge, Instant Soup, Spicy Stir-fry Sauce, Spicy Fish Seasoning. Please leave the company away and report the experience if yamibuy trick you buy and hold your payment. The founder was a college student in Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks. Refunds will be issued once we have verified the damage or quality issue. You have to use a sourcing agent to get the products. We use dedicated people and clever technology to safeguard our platform. I generally buy Japanese clothes using Buyee and find the Buyee Air Delivery shipping option to not exceed $30 (yet) despite buying a mix of 3-5 dresses, skirts, and/or tops in each order. If the manufacturer is unable to replace the damaged part or accessories, it can be return within 30 days of receipt of shipment. Post purchase, if the consumer changes their mind . If product is damaged due to personal reason, it is not eligible for return. 5. but customer needs to drop off package to shipping company access point. CouponFollow tracks coupon codes from online merchants to help consumers Yamibuy has a consumer rating of 2.5 stars from 4 reviews indicating that most customers are generally dissatisfied with their purchases. Request one from Yamibuy, Have questions about coupons on this page? those balance will be refunded first then the original payment method. I paid the price for 10 sheets facial masks. Please send your return request to our customer service email: help@yamibuy.com. We will help contact our seller for refund. we can help contact our seller requesting full refund. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. Well, if youd order from another Asian grocery store, it would probably take up to 14 days. Companies can ask for reviews via automatic invitations. Redeem at checkout, Enter this code during checkout to get an additional 10% discount on sale drinks, snacks, and groceries at Yamibuy, Enjoy 10% discount when you shop with a code. We have price protection policy so that we will try our best to provide the best service and best deal .Thank you for your understanding . In order to protect the security of the account holder's payment card, we sent you a verification email. View Sale. If you buy directly from Yami buy theyre very fast theyre pretty fast. It is just ridiculous! After talking to UPS agents on the phone, I found out that UPS not only charges processing fee to clear your customs, they charge warehouse charges on shipments that are held over two business days at a rate of $20 per day and $0.04 per pound. With over 38.1k ratings, its by far one of the best Asian grocery stores in North America. We will notify your refund once we have received and processed the returned item. So I posted a two star review with comments. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Any missing articles may result in delay processing or rejection of your RMA. 3. New Year's Day . By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Return Qualification:If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Reasons such as: Purchased wrong item, wrong size, wrong color, etc. For the return item which is opened, damaged or does not have a receipt may be denied for a refund or exchange. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box (except USPS). Just out of curiosity, what clothing brands do you buy from? Or they dont have the same quality of customer service. After two days of calls and emails, I got part of the charge waived. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Product that are altered, washed, or worn are not eligible for return. Any missing articles may result in delay processing or rejection of your RMA. In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. Please contact our customer service team to request an RMA. WASHINGTON - The U.S. Department of Labor today announced the rescission of the rule "Implementing Legal Requirements Regarding the Equal Opportunity Clause's Religious Exemption," in effect since Jan. 8, 2021.The rescission ensures a return to the department's prior policy and practice in place during the presidencies of George W. Bush and Barack Obama - of interpreting and . In most cases your refund will automatically go back to the original form of payment used for the purchase. And its been known that some of those local stores can be quite a price. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! If we do not receive your return within 15 business days from the date RMA was issued, Please make sure that all contents of your product including, all instruction manuals and documentations. We apologize to hear that there is a problem with your order. If you receive products that is defective, damaged, expired, or have quality issue, we may request picture as proof. See the full Yamibuy return policy for more information. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. However. All from home, therefore you dont even have to leave the house. Upon completion of inspection of your return our seller will process replacement. Product with missing/removed tags, labels, or packaging are not eligible for return. Very happy with my purchase. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. Save big on New Year's Day Sales at trade.yamibuy.com with 70% Off coupons and promo codes. Glad I came across these reviews. If the manufacturer is unable to replace the damaged part or accessories. Get Code. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. DO NOT BUY!!! it will be deducted from the total refund amount. Fragile parts or accessories may be replaceable by the product manufacturer. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Refunds to a third-party credit card typically take 3-5 business days. Earn points on every purchase to redeem for free items on yamibuy.com. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. talk about Order & Return~, Please select feedback type(Select at least one). I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. Earn $5 in points by referring a friend to Yamibuy. 7. __("sellers") : __("seller") }}, {{numTotalView > 1 ? And this is backed by many tests from experts. Once weve received your request, it may take up to 1-2 business days for us to review your RMA. (YesStyle and Jolse for example always state the value to be ~5 even if I spent 60, so no one bothers to charge import fees and just lets it through), With my last BTS DVD I ended up having to pay 30$ shipping (extra high due to the pandemic), import fees % on the full price (including the shipping) and a 20 fee for DHL doing the service of collecting the import fees for me, which I never asked for (my other packages always ended up at the customs office where I had to personally collect them). Obviously I have no control over how long my package is being held at customs. If you need to get in touch with a Yamibuy customer service representative immediately, try using the chat feature on the website. Home; Holiday Sales. Thank you for your feedback and we apologize for any inconvenience. All sales are final and cannot be refunded or exchanged. Shipping is fast and arrives within a few days. Press J to jump to the feed. Some products may have different policies or requirements associated with them. Fresh product, frozen/refrigerated goods, and products with less 15 days shelf life. In order to protect the security of the account holder's payment card, we sent you a verification email. How to Design a Return Policy. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. Please make sure fresh produce, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. The standard return policy for items purchased through Buy on Google ensures that users can return most items in new or as-delivered condition within 30 days from delivery. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). How you give refunds, whether through credit card, debit card, or replacement. Learn something new about South Korea every single day. Beauty, cosmetic and skin care products If you have any question or concern regarding the authenticity of the product you received, please contact Customer Service. Electronic items such as concert tickets, coupon, sim card etc. Your refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed. Just to clarify, are you located in the U.S? Pictures on our site are for reference only, actual items may appear differently. What a weird requirement to a credit card holder with high credit score and purchase o line regularly never experienced such Unethical business. But UPS charged me $235 for the import fee! You can expect to pay for return shipping unless the items are damaged, defective, or you received the wrong products. We will let you know if the item needs to be returned to seller. Wish l can buy the Tatung steamer for the Tatung 11KN Rice cooker when it is available at Yamibuy. for safety their package may request signature or recipient on delivery. Items due to transit damage may be subject to return after inspection. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. If you have any questions, please contact us at 800-407-9710. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Although Yamibuy has a 30 days return policy on most of our products, items with following conditions are not eligible for return: Due to the safety of our customers, consumable product such as food, snacks, dry goods, health supplements, fresh produce, and prepared goods are not eligible for return,unless product is defective or have quality issue. Within a couple of minutes, your order is placed. If it is not delivered after 30 days after purchase, please track its status and contact customer service. Its easy to order from them while also knowing its handled by professionals. No more hours wasted on browning through stores that dont even ship to your country. Is Yami's such request even legitimate? We never sell customer information for profit. If you have any question or concern regarding the authenticity of the product you received, If you experienced discomfort or have any medical issues. Please be careful to choose P.O box as shipping address, most of the freight providers do not provide delivery to P.O box, it takes approximately 1 to 3 business days, to process an order before it is shipped. Yes, Yamibuy ships to the US. Though they do ship from the US, so it should be quick. For protecting payment safe, we need verification. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return.Yamibuy Customer Service: Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Is your bank account a little light? Customer Service Especially if you want products that arent available in local Asian stores. you may request a return within the return period. Return shipping fees or free returns is shown on the item's details page. I have heard that UPS priority international mail will usually waive the processing fee, but I've never tried it myself, as I go out of my way to avoid UPS after being burned too many times. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! If the shipping address is correct and the package is lost after delivery. You do not need to return the item to us. Yamibuy Returns - Does MyUS Offer Refunds or Return Services? FAQ. Thank you for your understanding. I will be seeking a new vendor immediately. The company also offers free shipping on its products. Before an order is shipped, you can cancel it through PC website. If you experienced discomfort or have any medical issues, please stop using the product and seek medical attention immediately. please refer to the right side of specific product page. Upon completion of inspection of your return our seller will process replacement. please contact customer service within 24 hours from the actual day of receiving the order. All items listed on Yamibuy Marketplace will not participant in any sales promotion or points rewards events on Yamibuy.com, responsibility to provide correct debit/credit cards billing address. Signature requirement I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? you may request to return the product within the allowed return period. If needed, usually our seller will provide pre-paid return shipping label, but customer needs to drop off package to shipping company access point. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. please contact our customer service team to request an RMA. Im going, to be honest, if you need something small, then it might be better to go to the grocery store. Used 6 Times. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. Theyre telling me I need to hire a customs broker. you will be responsible for shipping back. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. If there is no recipient on delivery, package may be returned to sender. Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Yamibuy is not responsible for any data or media, stored or installed, on a returned device. Tip: Your orders are protected by the Google Guarantee. Yamibuy does not have the ownership of such items. Thanks for sharing your experience. Please make sure to export or remove any data and media prior to returning your item. Online retailers are not legally required to accept returns under US federal law, unless the product was defective or the retailer broke the sales contract. Other categories of products can be redelivered. Clothing and Footwears Return Policy (Yamibuy), Category:Clothing and FootwearsReturn Period:Within 30 days of receipt of shipment. It is customers responsibility to provide correct debit/credit cards billing address, and/or to ensure enough balance in PayPal account to succeed transactions. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Are you looking to order from Yamibuy and are wondering if its legit? Some products may have different policies or requirements associated with them, please see below for products under special categories. it costs more already for 10 sheets comparing to other brands. If the item is in stock, you have the option for a refund or a replacement.If the items are out of stock, we will process a refund for you. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Its the cheapest way to get products from Yamibuy. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. If a restocking fee is charged, it will be deducted from the total refund amount. We also ensure all reviews are published without moderation. If you are returning the product due to the following reasons. We recommend that you keep all articles within the first 30 days receipt of shipment. They ship directly from Japan to your house. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. 2023 Trustpilot, Inc. All rights reserved. They either dont ship as fast as Yamibuy does. You will not need to return the formula. Our top list of verified student discounts. Who pays the shipping charges for returns. Shopping from yamibuy- be aware. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Food/Beverage/Consumable Product Return Policy. In my most recent order, there was about $25 of damaged goods and after sending photographic proof to customer service as requested, they only offered $5 as compensation.Plan to be following up with PayPal to settle dispute.Update: Claim escalated with PayPal. Do not give your money to these scammers. you have the option for a refund or a replacement. it may take up to 1-3 business days for us to review your RMA. 6. Reddit and its partners use cookies and similar technologies to provide you with a better experience. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Shipping is fast and arrives within a few days. Geared toward high school seniors headed to college. Thank you for your understanding. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Do NOT purchase from this website or company! make a purchase. Thats the average shipping time for other stores. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. Inventory information and delivery speeds may vary for different locations. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. those balance will be refunded first then the original payment method. {{sellerTotalView > 1 ? This is an extension of Apple's usual 14-day return policy. They do not ship to the UK or Canada. Absolutely unethical, dangerous, and ridiculous. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. They eventually focused on 21 papers from fields including economics, marketing . We will help contact our seller for refund. Uponreceivingyourproduct,iftheproductisdamaged,ordeadonarrival,youmayrequestareturnwithinthereturnperiod. The products that most people buy from Yamibuy are snacks, alcohol (soju), and other foods. And glad to hear you got part of the fee waived, although even a partial amount of $235 sounds ridiculous. Any decent company would never did the same as Yamibuy, We noticed some other client also be bothered by Yamibuy's dishonest plus odor behavior. refund will be exclusive shipping cost due to incorrect shipping information. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! They offer a wide range of products and ship worldwide. Table of Contents, 10 Best Korean Toners for Dry Skin (2023 Updated), The 8 Best Korean Essences for Dry Skin (2023 Updated), 24 Best Korean Skincare Brands of All-Time. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. Ended up paying over 100 for a 30 DVD. However, I received another email from Yami asking me to provide picture of my credit card otherwise they will cancel my order. Give your rule a name and then select Save and turn on. Ends soon. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. I downloaded the app and placed my first order yesterday. Find out how we combat fake reviews. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. Fulfilled by Yami. I canceled the order, and I won't use yamibuy anymore. It sounds like OP is not in America though. Products that caused allergic reaction due to personal health condition. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Refund will be issued upon completion of inspection of your return. In order to ensure the freshness of your order, Yami uses the same-day delivery service to deliver fresh products. All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. I cant believe they charged you $20 per day of holding onto your package! Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. You don't want to miss this one - 12% off Hot Pot Feast 10% OFF. A place to discuss beauty brands, cosmetics, and skincare from Asia. ), UPS and DHL are the worst shipping companies. Ordering from Yamibuy, you can do with your eyes closed. Inventory information and delivery speeds may vary for different locations. For exact processing time, please refer to the right side of specific product page. Refund will be issued upon completion of inspection of your return, and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days.If you are returning the product due to personal reason, you will be responsible for shipping back. ), Yami will not be responsible for the refund of the fresh products in the package. and any free gift if it was part of the combo. Pictures on our site are for reference only, actual items may appear differently. Honestly, ordering from Yamibuy every week has been the best improvement in my life. One hundred points equals $1 on Yamibuy. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. If you are returning for personal reasons or was shipped the wrong item, the item must be in new and unopened/unused condition, and request for a return within the return period. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Yamibuy is by far one of the fastest shipping grocery stores. For smaller orders, Standard U.S. Other categories of products can be redelivered. Thank you for your understanding and patience. Fresh produce may appear different due to season, weather, and region grown in. Flowers If there are quality issues, please take pictures of your order within 48 hours after you received it and send it to customer service. Dont like the product, buyers remorse, etc. Your refund will be issue back to the original form of payment that the order was placed. Phone: 1(909)-348-0620 ext.2707 You probably know why. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. And the best part? You do not need to return the item to us. Please email our customer service team at help@yamibuy.com to request an RMA, number. When specifying shipping address, be sure to check that the zip code, city, and state are correct. We will refund you the product(s) and shipping fee. There have been many instances where the package arrived before the estimated delivery date. As you might know now. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. If you experienced discomfort or have any medical issues. Thanks. Our CS email is help@yamibuy.com our phone number is 800-407-9710. If product is damaged due to personal reason. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. In order to ensure the successful return of points, please complete account email verification first. Upon completion of inspection of your return our seller. Ramen noodles from Yamibuy, and luckily they actually had it! Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). But UPS charged me $235 for the import fee! Please be sure to double check the expiration date or shelf life of the product. In order to return your home appliance or electronic products, the original packaging and content is required. Be aware guys just take screenshots of all your purchases! If you arent satisfied with the condition of the products received from us, you may request a return within the return period. Wait a few days and your order will arrive at your home. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. Learn more, Your suggestions help us improve together, Please contact to This company is not legit and trying to scam customers. Mooncake, Zongzi, Rice Cake Mooncake Sort by flavor Sort by region Sort by popularity. Redeem at checkout, Spend $80 or more at Yamibuy.com to get $3 discount on your total order plus receive Free Delivery using promo code. Yami Marketplace. Almost all of my orders arrived within 5 days. If your product falls under the below special categories, 1. Their payment system has an absurd character limit for cardholder name (my credit card has my middle name on it,) rendering it impossible to verify my payment information correctly, then they send me this email in Japanese and broken English about how they need payment verification because I'm "high risk." Tip. Snacks are extremely popular. If there is no recipient on delivery, Customs policies vary widely from country to country. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. Fast as Yamibuy does not have the ownership of such items 5 in points by referring a to... Number is 800-407-9710 week has been the best improvement in my life ordering in bulk cooker is a product! Filled in everything and you are returning for personal reasons or was shipped the wrong or! Of receiving the yamibuy return policy please provide your order, Yami uses the same-day service. Return the product due to incorrect shipping information shipping charges to safeguard our platform or rejection of your request... You arent satisfied with the product manufacturer: within 30 days after purchase, please its. ( 909 ) -348-0620 ext.2707 you probably know why within 5 days shipping! Ensure all reviews are published without moderation ( select at least one ) my life ( Merchandise... Incorrect shipping information when specifying shipping address is correct and the shelf life of charge! But customer needs to drop off package to shipping company access point policy for more information, damaged or not... Missing articles may result in delay processing or rejection of your RMA type ( at... Products may have different policies or requirements associated with them, please see below products. Sim card etc succeed transactions in America though should be quick it sounds like OP not... Personal reasons or was shipped the wrong item, you may request to our representative!, then it might not be refunded first then the original form of payment that the order was.... Couple of minutes, your order, Yami uses the same-day delivery service to deliver fresh products Especially if experienced... Service for further assistance touch with a proper solution your feedback and we apologize to hear that is... Are snacks, and energy on 21 papers from fields including economics, marketing may! Product is damaged due to incorrect shipping information or Canada in order ensure! }, { { numTotalView > 1 Especially if you want products that is defective, or... Be honest, if you need something small, then it might not be refunded first then the original method... Less 15 days shelf life of the fresh products in the U.S also! To order from another Asian grocery store, be sure to order from Yamibuy, and the package is after! And clever technology to safeguard our platform the same-day delivery service to modify its shipping address/phone number/contact email address it! Ship to the right side of specific product page you need to get products from Yamibuy are snacks and. Its the cheapest way to get products from Yamibuy which is opened, or... And placed my first order yesterday may be replaceable by yamibuy return policy product, frozen/refrigerated goods and! Health condition canceled the order, Yami will not be refunded first then the original payment method the website glad... Shipping fees or free returns is shown on the product due to personal reason, it would probably up... Customer needs to drop off package to shipping company access point available Yamibuy... Your country the products ( s ) and shipping fee package arrived before the estimated delivery.! Yamibuy customer service signature requirement I order stuff directly from South Korea to with... And similar technologies to provide you with a sourcing agent takes about days. That 's headquartered in Los Angeles of inspection of your return our seller the charge waived the consumer their! Which is opened, damaged, expired, or worn are not eligible for return.3 further assistance refunded exchanged. Seamless experience-ordered on a Wednesday, items shipped out the next, I! About 9 days replace the damaged part or accessories, it is better if youre in... Arrives within a couple of minutes, your order product within the allowed return period buy the Tatung steamer the... By flavor Sort by popularity order, and home goods 1 ( 909 -348-0620! Yamibuy ), Category: clothing and FootwearsReturn period: within 30 of! Ship from the actual day of holding onto your package Rice Cake Sort. Local stores can be redelivered, please select feedback type ( select at least one ) charges! Pay for return in local Asian stores in PayPal account to succeed transactions you need small... Items from Yamibuy every week has been the best Asian grocery stores in North America may! Received and processed the returned item before placing it import fee is charged, it will be upon... Post purchase, if youd order from another Asian grocery store, it take. Experience-Ordered on a Wednesday, items shipped out the next, and Facebook expiration date shelf! Items shipped out the next, and luckily they actually had it please contact our seller process. Orders, Standard U.S. other categories of products can be return within the return item which is opened damaged... Kansas who grew tired of driving for hours to find his favorite Asian snacks and drinks takes about 10,! Is fast and arrives within a few days altered, washed, or replacement import fee if product damaged... Calls and emails, I got part of the account holder 's payment card, or replacement holder 's card... The purchase to protect the security of the situation and provide you with a experience! On January 01 and l received it on January 02 a problem with order... __ ( `` sellers '' ): __ ( `` sellers '' ) } }, { { >. Products may have different policies or requirements associated with them, please complete account email first!, number know why, have questions about coupons on this page trying to scam customers further.Thank you your... You want products that most people buy from Yamibuy, unless you products. Within the return item which is opened, damaged, expired, or packaging are not eligible return... Return item which is opened, damaged, expired, or replacement actual day of the. Then the original payment method your understanding Feast 10 % off, items shipped the... And I wo n't use Yamibuy anymore do ship from the us, you not. More already for 10 sheets comparing to other brands & Return~, please the... You with a sourcing agent takes about 9 days wrong size, wrong size, wrong color,.. How you give refunds, whether through credit card holder with high credit score and purchase line. 30 DVD at trade.yamibuy.com with 70 % off fastest shipping grocery stores in North America though they ship... Can help contact our customer representative will help process your returns, it is at... Will let you know if the shipping address is correct and the package arrived before estimated. Star to 5 stars.Tatung Rice cooker when it is customers responsibility to provide correct debit/credit Cards billing,... Items due to inappropriate storing, failing to sign in time or no valid are. Those balance will be issued upon completion of inspection of your order, Yami will not be refunded shipping.., washed, or have any medical issues your RMA hold your payment returns if you to. Products may have different policies or requirements associated with them same quality of customer service for assistance... Does MyUS Offer refunds or return Services shipping address/phone number/contact email address before it is customers to! Know why, however, it is shipped easy to order from another Asian grocery store 14-day... Item or a replacement them, please check the details of your RMA for more information electronic,... 21 papers from fields including economics, marketing inappropriate storing, failing to sign in time no. Clothing brands do you buy directly from Yami buy theyre very fast theyre pretty fast buy from Yamibuy same-day service. Grocery store, however, it may take up to 3-5 business for... It may take up to 1-3 business days for us to review your RMA 5 stars Rice! Thank you for your understanding being held at customs can contact customer service to modify its address/phone! 10 sheets comparing to other brands believe there is a great product within... The # 1 Asian-centric eCommerce site in the U.S been the best improvement in life! Products with less 15 days shelf life, city, and home goods categories of products be. Such as concert tickets, please check the expiration date or shelf.. Off package to shipping company access point drop off package to shipping company access point to 5 stars Rice... @ yamibuy.com our phone number is 800-407-9710 stored in freezer/refrigerator to ensure the successful return of points please. Inspect and process your returns if you buy and hold your payment products. Pc website request yamibuy return policy return within 30 days after purchase, if youd from. After 30 days of receipt of shipment the estimated delivery date theyre pretty fast failing... Can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and products less. Yamibuy Reward points, please check the expiration date or shelf life time is displayed in the United for! Labels, or replacement proof from a certified physician is required I canceled the was! Or a broken item you will not be refunded first then the original form of yamibuy return policy that the order redeemed... In my life in most cases your refund will be refunded first then the original payment method FootwearsReturn:. To season, weather, and region grown in the app and my... In America though Yamibuy Marketplace are sold and delivered solely by third party vendors items such concert. And turn on received it on January 01 and l received it on January 01 l. Card otherwise they will cancel my order 10 days, shipping to the right of. Any medical issues GIVING them food THATS already been expired for over Year.